SRINGAM, as a brand, values the importance of offering a wholesome customer experience that starts with a beautiful and interactive web store and ends with perfect shipping and delivery of products. We understand that your most loved products need to be shipped and delivered with the utmost care; hence, our comprehensive Shipping Policy reflects our mission.
HOW DO WE SHIP OUR PRODUCTS?
Since time is of the essence, we have partnered with the world’s most dependable, secure, and fast logistics and courier companies, including DTDC, FedEx, Bluedart, Delhivery, XpressBee etc. Our third-party partners ensure the timely delivery of products.
SHIPPING ACROSS INDIA. WHAT’S THE ESTIMATED DELIVERY TIME?
We deliver products across all Pincodes in India. Still there are Pincodes which are not serviceable due to certain reasons and unforeseen circumstances. For national deliveries, we ship within 24-36 hours from the time of order confirmation. The estimated delivery time for national orders is 4 to 7 working days.
WHAT IS OUR SHIPPING COST?
- Sringam mostly offers FREE shipping for all orders placed within India. Taxes and duties are included in the product price listed on Sringam’s Web Store.
- However, as per our discretion, time to time, without any prior information, we can add shipping charge of ₹80 (including GST) on all orders under ₹2000.
- If the order is cancelled, lost or un-delivered to your preferred location, we will refund the complete order amount including any shipping charges, if paid online.
- International Shipping: Currently we are not processing International orders and thus not shipping Outside India.
TAMPERED DELIVERY OR NON-DELIVERY ISSUES RESOLUTION
SRINGAM uses third party courier services for logistics of orders’ parcels. These courier companies work independently and SRINGAM does not have any direct control over working or policies of the courier companies. In unforeseen and unfortunate cases wherein courier services refuse to accept customer’s claim of wrong or tampered delivery or non-delivery of parcels, SRINGAM shall not be held liable for any loss until below mentioned guidelines are followed by customers.
If parcel is received in tampered condition, customer shall refuse to accept parcel from courier person.
Even if parcel is intact, Customer ought to video-record the act of opening the received parcel as proof of any unforeseen and unfortunate case of receiving wrong or missing products inside parcels.
In case customer denies receiving the parcel, while courier company shows parcel to be delivered, customer needs to raise the issue within 48 hours of delivery message. SRINGAM will share Proof of Delivery (POD) with the customer after receiving it from the courier company.
Even after sharing POD, if customer refuses to accept the authenticity of the shared POD, SRINGAM can ONLY assist the customer in raising the concern with the concerned courier company. Sringam would re-fulfil the order ONLY when courier company confirms that indeed parcel is lost and not delivered to the customer.